To start the return process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address, follow the instructions and select the items you want to return
  • You will get an email with a CollectPlus returns label which you can either print at home or in store using the barcode
  • Returns labels are charged at £2.50, this will be deducted from your refund
  • Alternatively, if you would like to arrange your own returns postage please contact us at


Are there any charges for return?

  • Return postage costs £2.50, this will be deducted from your refund
  • Any original delivery charges paid are non-refundable


How soon will I get my refund? 

  • Your refund will then be processed, and a credit will automatically be applied original method of payment, within 5 working days.